TrueSKU
Help CentreTrueSKU support docs
Channel mapping

Listings

Listings are the channel-facing records that connect marketplace or shop listings to your internal SKUs.

What linking does

Linking tells TrueSKU which internal SKU should be affected when a channel listing sells or has its stock pushed out.

StateMeaning
UnlinkedThe listing is visible, but does not yet control stock.
LinkedThe listing points to an internal SKU and can participate in stock workflows.
ExcludedThe listing is deliberately kept out of stock sync.
AmbiguousTrueSKU has detected something that needs user review before automation.

Before enabling sync

Check variations carefully.

Variation listings can have separate child SKUs and must be mapped correctly.

Exclude anything uncertain.

It is better to sync a smaller safe set than push bad quantities broadly.

Review duplicate custom labels.

Duplicate or reused channel labels may be valid, but they should not be auto-trusted without checking.

Channel prices

On the Listings page, each listing shows the price it currently has on its sales channel, next to the remote stock figure, with a note such as inc. tax where the channel says whether tax is included. Hover over it to see when it was last read; it fades if it is more than two days old. The price is also included in the Listings CSV export (channel_price_read_only and channel_price_currency_read_only - read-only columns that are ignored if you import the file back).

TrueSKU only reads prices. It never changes a price on any channel. Prices appear after each channel's next listing refresh, so they fill in gradually after this was added. Where a channel does not tell us the currency or whether tax is included, the price is shown without that detail rather than guessing. A listing shows no price if the channel did not return one, for example the parent row of a variation family.